Privacy and Cookies Policy
PRIVACY AND COOKIES POLICY
The company DRESCH & NUNES LDA , legal entity with NIF 517854481, headquartered at Rua Da Fonte, Nr 49, Un 3B, 2410-261, Leiria, Portugal, established as Importer, Distributor and Official Manager of the MADENNA® brand in Portugal , and henceforth responsible for the E-commerce portal “ www.madenna.pt ”, now known only as “Madenna.pt”, is committed to guaranteeing the privacy and protection of the personal data of customers and visitors, following all legal and regulations in force.
GUIDING PRINCIPLES
This Privacy and Cookies Policy is intended to explain how Madenna.pt collects, stores and processes your personal data and other data that may be collected for statistical analysis purposes.
Madenna.pt reserves the right to periodically update and change its Privacy and Cookies Policy, in order to reflect any changes in the way our customers' personal data is processed or in legal terms. Madenna.pt will display the most recent and current version of the Privacy and Cookies Policy, and it is advisable that you check it periodically to check for any updates or changes.
The main objective of this policy is to consolidate the relationship of trust and proximity between Madenna.pt and its customers. It also aims to demonstrate transparency in the processing of collected data and inform all customers of their rights and how they can exercise them, as holders of personal data.
Legal basis:
Madenna.pt operates in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable data protection legislation, in all processes involving processing of personal data.
According to the GDPR Agreement, personal data is defined as follows: “Any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.”
Data protection:
We use several measures that aim to ensure the security of the information collected, the protection of personal data collected, prevent unauthorized use, alteration or access, disclosure, loss or destruction.
As data holder, the customer has the right to know what data is collected and stored, as well as to change it in the customer area and request its export or deletion from the store.
THE DATA THAT IS COLLECTED
Customer registration or purchase:
When registering or purchasing at Madenna.com.br, the following data is collected: email, name, address, zip code, location, telephone number and CNPJ. The data collected through the customer's purchasing process will be processed automatically and is intended for processing orders, such as shipping orders or issuing invoices.
Newsletter:
When registering for the Madenna.pt Newsletter, the following data is collected: name and email.
Contact form:
Madenna.pt may also request personal data in the contact forms, namely the name, email and other information that the visitor provides us.
Navigation on the portal www.madenna.pt
Data related to browsing the store is also always collected. Examples of this type of data are device and browser (browser) information, network information and IP address.
PURPOSE FOR WHICH DATA IS COLLECTED
Personal data is collected and processed with a view to fulfilling the purposes indicated below:
Service provision:
• Compliance with tax obligations
• Order dispatch
• Order processing
• Invoicing
• Resolution of problems such as cancellation, return of products or refund of the value of products and/or services in accordance with current law
• Customer support: clarification of doubts about products, the operation of Madenna.pt or any other question requested by the customer
Direct Marketing (e.g. email marketing):
In order for the customer to be updated on order status or any news on Madenna.pt, we may send emails and/or SMS with commercial communications regarding offers, products or campaigns, as well as thematic content and information about the processing of registered orders. .
For marketing purposes, at Madenna.pt we may consider and use certain data such as products viewed, products on the wishlist or left in the abandoned cart.
Marketing communications are made after and with the customer's prior consent.
In any and all cases, Madenna.pt seeks to ensure that the information and data collected and used are suitable for the purposes described and do not constitute an invasion of the customer's privacy.
When do we collect the data?
Data is collected when a customer registers on Madenna.pt, subscribes to the newsletter, fills in the contact form, registers an order or while browsing the store.
What are your rights and how can you exercise them?
The holder of personal data has the right, at any time, to request access, rectification, opposition, export and/or deletion, as well as the right not to be subject to automated decisions.
The customer can exercise any of these rights with Madenna.pt, by submitting an order sent to the next address {store contact email}. The customer can also lodge a complaint with the National Data Protection Commission (CNPD).
DATA RETENTION
Madenna.pt is obliged to retain information for tax and audit purposes in accordance with current law.
DRESCH & NUNES LDA keeps your data for 365 days due to specific requirements and practices inherent to Madenna.pt and its sector of activity, or until the client requests that they be deleted from the database.
The holder may, at any time, request to access, rectify or delete their personal data by sending an email to: [atendimento@madenna.pt]
If the customer registers on Madenna.pt, they can check, edit or delete their personal information at any time in the customer area on Madenna.pt.
At the customer's request, Madenna.pt may change certain customer data associated with registered orders.
Data sharing:
Madenna.pt does not give or sell any type of personal data to any other entity other than those necessary for the operation of the service. Personal data will also not be used for any other purpose without the holder's due consent.
Any third party entity, with which customer data may be shared, is obliged to use it exclusively as a way of executing the proper functioning of its service on behalf of Madenna.pt.
Madenna.pt may also disclose personally identifiable information under special circumstances, such as complying with court orders that require it or when certain actions violate the Terms and Conditions of business.
Cookies:
Madenna.co.uk uses cookies on the website. The cookies used do not collect information that identifies the visitor, but rather about how they interact with the store's website. The data collected is used for statistical purposes, provision and improvement of the service and user experience.
What types of cookies are used?
• Analytical Cookies: are used for the purposes of creating and analyzing statistics, in order to improve the functioning of the website, without ever collecting personal information
• Functionality Cookies: Save user preferences regarding use of the website, so that it is not necessary to reconfigure the website each time you visit it
• Third-Party Cookies: These cookies are created from third-party services, such as Google, Youtube, Facebook, among others. They can be used to show you advertising related to your actions on the website
For any questions related to the protection of your personal data or about the cookies used, you can contact us at the following address: [atendimento@madenna.pt]